Rollex11 Privacy Policy — How We Protect Malaysian Users' Data
This Privacy Policy explains how rollex11 collects, uses, stores, and protects the personal information of our users in Malaysia. Please read it carefully to understand your rights and our commitment to keeping your data safe.
Effective Date: 1 January 2026 | Applies to all rollex11 users
Types of Information We Collect
When you register or use the rollex11 platform, we collect several categories of information to ensure a smooth and secure user experience. This information is grouped into the following main types:
Account and Personal Information
- Full name, email address, mobile number, and date of birth provided during registration.
- Identity verification details such as your ID number when KYC verification is required.
- The username and password you set for your account.
Device and Browser Information
- Device type, operating system, browser used, and screen resolution.
- IP address, approximate location based on IP, and basic network information.
- Session data including pages visited, access times, and actions taken within the platform.
Local Payment Information
- Bank account or e-wallet details used for deposits and withdrawals in Malaysian Ringgit (MYR).
- Transaction records including amounts, dates, and payment methods used.
- We do not store credit card numbers or payment card details directly — all payment processing is handled through secure, approved service providers.
How We Use Your Information
The information we collect is used responsibly and only for specific purposes. rollex11 does not use user data for anything beyond what is stated in this policy.
Processing registrations, verifying identities, enabling secure logins, and keeping your account records accurate and up to date.
Verifying MYR deposits and withdrawals, maintaining transaction records, and ensuring payments are processed to the correct parties.
Detecting suspicious activity, preventing fraud, and ensuring every user session is protected against unauthorised access.
Enables our support team to assist you more efficiently whenever you reach out with an enquiry or technical issue.
Cookies & Usage Tracking
Rollex11 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage patterns. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting information on how users interact with our platform — which pages are visited most frequently and whether any error messages are encountered. This data is used to improve platform performance.
- Preference Cookies: Remembering your preferences such as language and display settings so you don't have to reconfigure them every time you log in.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality of certain parts of the platform.
Data Storage, Security, and Information Sharing
How We Store and Protect Your Data
All rollex11 user data is stored on servers protected by strict technical security measures. Sensitive information such as passwords is stored in encrypted form and cannot be read by anyone, including our own staff.
Security measures we have in place include:
- Data encryption during transmission via secure protocols.
- Strict access controls — only authorised personnel may access user data for legitimate operational purposes.
- Continuous monitoring for any unauthorised access attempts.
- Regular data backups to prevent information loss.
Third-Party Sharing
Rollex11 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share data in the following limited circumstances:
- Payment Service Providers: Minimum transaction data required to process MYR deposits and withdrawals is shared with approved payment providers under strict confidentiality agreements.
- Legal Requirements: Where required by law or court order, we may be obligated to disclose information to the relevant authorities.
- Fraud Prevention: In cases involving suspected fraud or unlawful activity, relevant information may be shared with the appropriate enforcement bodies.
In all the situations described above, we limit the information shared to only what is strictly necessary.
Your Rights and How to Reach Us
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our support team and will be processed within a reasonable timeframe.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction or update. Log in to your account to update your basic details.
You may request the deletion of your account and personal data. However, certain records may need to be retained for a specified period to comply with legal requirements and platform security obligations.
Changes to This Privacy Policy
Rollex11 reserves the right to update this Privacy Policy from time to time in line with changes to platform operations or applicable legal requirements. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after such notification constitutes acceptance of the updated policy.
For any enquiries regarding this Privacy Policy, your rights as a user, or to submit a request relating to your personal data, please contact our support team:
- Email: [email protected]
- rollex11 FAQ
Your Data Is Protected at rollex11
We take every aspect of our users' information security seriously. If you have questions about how we handle your data, our FAQ page is here to help — or register a new account and experience a platform built with security as a priority.